Customer Manager - Hybrid

Parker Young is delighted to be partnering with a Global FMCG client and home of multiple household name brands, to identify a Customer Manager (as a result of an internal promotion), tasked with managing and growing the relationship with key customers in the Discount and Convenience channels.

Our client is open to a range of experience and knowledge and so the role could be suited to either an existing NAM/ Customer Manager, or an experienced NAE with strong Discounter/ Convenience experience, looking for the opportunity to have full ownership of budget/target volume, contribution and non-financial KPIs for your customers.

You will:

• Develop in year/ 3 year plans for growth with the customers, focusing on growing volume, profitability, and mix, in line with business and sales strategy.
• Ensure visibility to key stakeholders of customer plan and priorities, with influence of prioritisation within business when necessary for opportunity development.
• Develop, negotiate, and manage JBPs delivering internal and external KPIs.
• Manage the budgeting, pricing, forecasting and promotional activities for the customer in line with S&OP process. Monitor performance variance to plan.
• Communicate and manage Customer risks and drive delivery of all opportunities.
• Work closely with the category, marketing and project teams to deliver growth opportunities for the business through maximising range, seasonal activity and innovation specific to the channel.
• Deliver an appropriate promotional plan for the customers, manage the process internally, with focus on alignment with the retail channel. 

This role represents not only a fantastic first opportunity in the business, but the chance, through hard work and success, to elevate you career in a large, dynamic food group.

We are looking for someone with an excellent knowledge of Euro’s and High Street Discounters along with a knowledge of the convenience landscape ideally. You will be a skilled communicator, with the ability to influence and manage change and demonstrate strong ability and experience of negotiation in Customer environment.

Success in this role will be demonstrated by the Willingness to adapt the role and learn new skills, while being Self-motivated to achieve objectives and proactively keep key stakeholders in the business informed. You will need to be able to work to deadlines and demonstrate a high level of verbal and numerical ability.

If this sounds like you and you think the role sounds interesting enough for us to tell you why we think it’s such a great one, please contact us on 0113 8314455 asap!